In case you have any questions do not hesitate to ask in the comment section. I hope you found this blog post on How to resolve Microsoft RDP connection black screen very interesting and helpful. It is very possible you have some pending updates to be completed and can result to issues like this Another resolution to this issue is to update your system.The launching of the Task Manager can display something on the screen. One temporary measure is to launch the Task Manager by pressing Ctrl+Shift+Esc on the keyboard.The next thing you need to do is to click on the Experience tab and uncheck the box Persistent bitmap cashing.
You may also want to see this guide: T erminal Server (Now RDS): How to setup and configure Remote Desktop Services. Adjust display settings by selecting different sizes. To resolve Microsoft RDP Connection Black Screen, start by launching Remote Desktop Connection. Follow the below steps on resolving this issue that is not new to the Windows system.įor more related Windows Operating System errors you can read this: How to Fix “Insufficient System Resources Exist to Complete the Requested Service” error, how to fix the issue “The Security Database on the Server does not have a Computer Account for this Workstation Trust Relationship” on Windows Server, How to Quickly Fix Windows Search Bar Not Working, Windows Out Of Box Experience: OOBESETTINGSMULTIPLEPAGE error on Windows 10, how to fix Windows cannot connect to the printer: Operation Failed with error 0x000004f8, How to Fix “Unknown hard error” on Windows Server and Windows 10 and how to make taskbar appear on one or both displays in Windows. When you try to access a remote system remotely using RDP Client (mstsc.exe) and enter your valid credentials what you see next is a blank screen and leaves you with no clue on what to do. This problem usually happens on Windows 10 and Windows Server editions. You can also submit product feedback to Azure feedback community.In this article, I will be showing you the steps to take if you see a black screen instead of a desktop screen when you connect to a remote computer via Remote Desktop Protocol (RDP). If you have questions or need help, create a support request, or ask Azure community support. I can connect to my remote session fine (Windows 10, still on 1803 due to corporate antivirus). If you continue to see black screens after you confirm that you have the latest updates, perform a full memory dump and include it in a support case.įind the steps to enable and collect a dump file at Collect an OS memory dump Contact us for help I just upgraded to the new Microsoft Remote Desktop 10.4.0 (1811) that came out a few days ago. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DelayedDesktopSwitchTimeout HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\FirstLogonTimeout HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AppReadinessPreShellTimeoutMs If the black screen is tied with AppReadiness issues, set the following registry entries for the AppReadiness pre-shell task, and then change the first sign-in’s timeout window to 30 seconds to avoid the black screen for the first user’s sign-in. Back up your registry keys anytime that you test changes.
Workarounds should not be considered long-term solutions. Addresses an issue that displays a black screen to Azure Virtual Desktop users when they attempt to sign in. October 20, 2020-KB4580390 (OS Build 17763.1554) Preview ()ĭesktop gets a black screen due to shell not starting AppXSvc deadlock. November 19, 2020-KB4586839 (OS Build 17763.1613) Preview ()Īddresses an issue that displays a black screen to Azure Virtual Desktop users when they attempt to sign in. September 16, 2020-KB4577069 (OS Build 17763.1490) Preview ()Īddresses an issue where the WVD user might experience a blank screen during sign-in. Resulting in failed user sign-in or black screen in WVD scenario. The AppReadiness service sometimes fails to shut down waiting for some COM objects to disconnect. Verify that you have the latest updates, as blank screen updates are being released on a near-monthly basis. This list does not cover every possible reason a black screen can occur. The following list contains known scenarios causing black screens, and the non-security fixes which address them. These sign-in issues may also occur in the RDS environment, where user profiles are created every sign-in and deleted every sign-out.